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My recommendation is to report the company to the Federal Trade Commission and link PayPal in as an additional business. https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt&panel1-1
With this happening to AT LEAST 172 other people as it shows on this post, PayPal should quit allowing them as a Seller. The more of us that report this the sooner we can prevent others from losing money!
I also fell victim to this Seller. Received a knockoff "Ring" Doorbell 2 and was supposed to receive an Echo Show 5 and never did.
Yes! I just posted the exact same thing! The FTC and the "legit site" irotyso is powered by Shopify to whom I've also submitted a fraud claim. I've submitted it to my bank as well because they can ensure that they don't use my bank account.
I am very disappointed with the paypal service
I have rejected a legitimate claim from a Chinese company that is doing fraud and is supported by paypal
here are the details
Dispute Case ID: PP-D-57141566
Transaction Amount: $ 43.89 USD
Dispute Amount: $ 43.89 USD
Transaction ID: 6FG2978830139045E
Transaction Date: December 23, 2019
what is not understood you asked me for more evidence
The only evidence I have is the payment after the communications I had with this company by email and the photo of the product I received.
I commanded a selfie drone and I received a drone joke for children that I could if I wanted to have bought here in the market for fleas and would have paid between 10 and 15 dol no 43.89 USD
I sent them through paypal and now they all wash their hands and I lost my money as if nothing had happened, even I sent their product back to the seller
These people were not serious from the beginning
First they sent me a product that I did not see because it never came to me, they did not put my address, I wrote them by email giving them my address, they answered that due to a large number of orders
they had delayed and they would send it back to my address
wait with patience for this fraud to happen to me I have even been offered to return 10% of 43.89 or 4 Dol 44 cents
there with this gesture you can see that it is a scam
I googled "Dongguan Shunfa Logistics Co., Ltd.", the merchant name listed on the Paypal receipt and came across this thread. Thank you all for documenting your experiences! After seeing all the disputes and fraudulent activity claims here, I immediately contacted the merchant and asked for a cancelation of my order.
Their cancelation policy on their website store states is below.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Next, I contacted my credit card company, Bank of America, to try and stop the payment. However, since the transaction remained pending for several days, I was unable to file a claim until it went through.
I did receive an email response from the merchant below:
Thanks for purchasing on our store. We are so sorry to hear that you would like to cancel your order. Could you please tell us why you want to cancel your order? Your reply is very important to us and we will do our best to improve our service. Please don't worry. Once getting your reply, we will deal with it as soon as possible. If any inconvenience caused to you, please kindly understand. Look forward to hearing from you.
Best regards, Customer Service Center
I replied, requesting for a second time, that my order be canceled and instructed them to refund my money. I haven't heard anything from them for a couple of days and noticed today that the transaction had gone through.
Today I filed a dispute claim with Bank of America. I will update here with details on how this unfolds.