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I sent them website where I ordered, has a 5 minute video on what I ordered, instead I received a item that was in no way what was advertised. Received my cheap item from Chino,CA. Then was told to return it to China. It is mail fraud, because they are shipping from a US address and wanting return sent to China. US address is the original return address because it is the one on package. Not China! There are a number of other forums on the company and people ripped off.
Kash, try tracking it with 17track.net. Its what these crooks told me to use when they sent me bogus tracking. Its all in Chinese, but it will prove to Paypal that its not moving anywhere. I saw yours on there and it shows it started shipping on 3/10 in Wisconsin (again all in Chinese) and has been hung up somewhere since 3/31. Go to your Paypal account, go to the "HELP" tab, and down to "HELP CENTER". Then go the the MESSAGE CENTER and start a message. Tell them whats going on and show them your 17track.net tracking (screen shot if you have to). Tell them that your package hasn't moved since March 31. Refer to this forum and what is going on with everybody and tell them to do the right thing. I went through this as well and got my money refunded by Paypal, and even though it was only for $36, it was the principal of it. I wasn't going to let them win.
This company is basically commiting mail fraud! Through a christmas sale that was advertised on instagram by this company I ordered a planetarium with two star discs for $40 dollars. Christmas came and went and I did not received anything. When I followed up on the purchase through paypal they apologized for their mistake and said they would be shipping the product to me. They never shipped a planetarium with two star discs..... instead they shipped two worthless plastic jewel cases with circular discs without a planetarium. I still have not received a planetarium and have not been able to project the stars into any room of my house as they advertised.
After disputing this transaction with PayPal the seller has contacted me through my personal email offering a 20% refund and then a 50% refund. I will accept nothing less than a 100% refund and hope that PayPal honors its buyer protections.
m sure they have 1 or 2 standard email responses at the ready. Total frauds. Following is a cut & paste from 1 of their emailed responses.
Thank you for your reply.
I ’m sorry that the product you received is different from the ad, but we have already sent our product to you. This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only:
1. How about we provide a 50% refund for this order.
2. Otherwise, you will cost more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee.
Warm Prompt: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
If you have any questions, please feel free to contact us.
Customer Service Center
by the way, the return address on the shipping label is involved in the fraud, if it's in the US post it up, you can at least make some trouble domestically, half the time there's an organized crime mob of sorts behind it.