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Fraud: Dongguan Shunfa Logistics Co., Ltd.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

This is what happened to me too. I even sent them(PayPal) a copy of an email from the fake company that their advertising was less than honest. PayPal still backed them. They lost me as a customer because of it.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I was in the exact same situation with the exact same response from the company regarding the planetarium. It's absolutely ridiculous. Only thing PayPal would do is get me a refund if I shipped the two discs back by a certain date, but it was so expensive to ship back it's not worth it and they closed my case because I didn't provide a tracking number. I'm torn and may fight this (as another member suggested, it's not that the merchandise we received as defective so we shouldn't have to return it. Just one half of the order never arrived) ---- but for $40 or so dollars I think I'm done with the frustration and unfairness of this. I have already spent so many hours on this and will definitely reconsider using PayPal as a method in the future. Other seem to have had success with their credit card companies issuing a refund. My PayPal is connected to my bank so on principal I may reach out to them, but again it may not be worth the hassle and I'd kind of like to put this all behind me it's been so frustrating. Good luck in your follow up with this and I guess we all have learned our lesson about who and when to use PayPal to pay, if at all.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

close to my case.  item was 50 bucks, cost me 27.75 to send it back, but paypal has just reimbursed me.  I did not know they have a shipping reimbursement program, a rep I spoke to sent me the link.  Dunggook **bleep**fart is hoping no one sends back their crap, so they get free money.  what a dummy I was.  when I first disputed, it was because I had no received my item.  it was on the final day, and paypal was about to refund my money when I got it.  so I notified paypal I had it.  then I opened it up, and after trying to get it to work, I figgered out it was not what I ordered, so I had paypal reopen the case.  if I had kept quiet, I would have gotten my refund, then dungheap would have had to come after me.  and I wish I had seen all these posts before I bought.

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Contributor

Fraud: Dongguan Shunfa Logistics Co., Ltd.

Well I'm New customer that unhappy with this company , very much disappointed, after 3 months they send me part of my product which I can't use , as usual paypal is very negative to customers against sellers . shame on this company and paypal too. 

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

**bleep** em.  I backcharged my bank account.  was just under the 60 day limit, and I got my money refunded.  while it's only 50 bucks, it is the principle.  bank is a lick em and stick em deal, fast and easy.  years ago, I did this, and paypal closed my account.  nowdays, I hardly use them, so if they close it, hey, sorry bout that.  

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Just received email from paypal about my dispute, says I have to return item at my expense, to china, I received it from CA. And have to do it before March 16. Also have to provide tracking. My item cost $36.98, have been told will cost close to that to return. Next step for me is credit card company, will see how that goes since I used paypal credit card. Paypals is useless and turn their backs on their customers, they are working with RIP off companies and always side with them.
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Whatever you are sending back MUST go back to China not California. Ask PayPal for a return address. Also...good luck getting a tracking number. This won't be cheap.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Called customer service, was told to send to original return address on package, and call them back with tracking number. Said China address is not original return address. So confused!

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Hi There,

 I am in a similar situation right now. I am in CA too and look slike I purchased the same item I ordered the airplane which according to the site was a pretty large R/C plane. According to the price it seemed obvious. But when we received it, it was a tiny airplane(pullback string kind with light and sound). It said on the site that shipping was free for a limited time but in spite of that it charged us $6.99 and I bought it as it was for my son's gift. I looked into this online store and looks like it's a fraud. The seller asked me to return the shipment which was costing me $46. Of course I am not a fool to pay $43 for the fake product and then pay another $46 to ship it back.  

 

Please let me know how you got your refund...would highly appreciate it.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I contacted credit card company.