We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
It sounds as if by that time Dongguan Shunfaw have had plenty of time to send you something which must be returned to China at your expense in order to be considered for a partial refund.
Since Paypal did nothing to help me and these guys are obvious criminals I submitted to my bank all the of the emails and proof of fraud and they issued me a provisional credit and will dispute the charge...and I'll win because this was obviously fraud.
I contacted my cc company Tuesday and reported the issue. By Thursday I had a "temporary" refund pending their investigation.
Today I counted 11 similar websites offering the same merchandise for too-good-to-be-true prices. Isn't someone going to intervene? From what I can gather there is a Dongguan Shunfa Logistics Co operating in Hong Kong. Could this be the same bunch?
YEP Scam, Fraud company. Ordered an automatic ball thrower for the dog and I received a miniature tennis ball. They have been corresponding saying they will give my 10, 20 and now 30% of my money back!!!! PLEASE PLEASE PLEASE report this company on your countries scam watch....Stop these fraudsters.
I went to one of these sites today, added an item to the account, used phony name and info to get through checkout and at the top of the page as an account identifier for the seller was temporary email address from a chinese company that provides disposable email addresses, so obviously PayPal doesn't look very closely at it's chinese customers
I wish I was aware of all this info before I made purchase. I did not receive misrepresented goods-I received NO goods. When I contacted seller after 2 weeks I was told item was on backorder just wait. But of course I had been debited the day I ordered. I asked for immediate refund and they continue to send me bogus email full of bribes in broken smaltzy English translation, but wont refund my money.
I am awaiting Paypal resolution to my claim. I am quite surprised that Paypal allows them to bill with this method.