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I am in the middle of a resolution dispute with them. They didn't send the item when promised and I'm still waiting for the resolution to be completed. We're going on 2 months now. I got a package today and instead of the projector I ordered it's a cheap tiny tripod.
This group needs to be banned by Paypal. It's a complete fraud and I want my money back.
I have been doing this for about 2 months as well. I just sent the package back to China. It cost me $35.35 in priority shipping. I only did it because PayPal said they would reimburse $30 of that shipping charge. So it cost me $5.35 to ship back rubiks cubes that are totally worthless. I know this company is BANKING on the fact that most people will give up because it is not worth it, thereby getting to keep the money. Not my money. Paypal seems oblivious to thier fraud. I have talked to them many times and they won't even say the word FRAUD...which is what it clearly is. Hopefully this will be resolved soon, but I am not holding my breath.
This company is definitely BANKING on the fact that most people will give up. That is more than obvious. And PP is not oblivious. They know. It appears it is easier to just not reimburse their customers even though they have you believe that their policy didn't change.
We definitely were mislead and ended up being told that we wouldn't get reimbursed because we missed the deadline for a return. I had email correspondence proofing that there was an agreement to file a report with .gov and that I then would get reimbursed by PP. Everyone we talked to on the phone pretended not to know what what that report is. All we got was "nothing we can do". We did end up getting $20 back, but not the whole amount. Every PP rep we talked to made it a point to say that they don't have problems with this company, which is an obvious lie or we wouldn't have a string of conversations about this company.
I don't know whats going on, but what is interesting is that our package came from Kentucky. Inside that package was another one from China. A lot of time consuming research and we learned that the address in Kentucky is an Amazon warehouse...they repack for these Chinese fraudsters. It appears that this is a well organized scam with big companies making a buck off of all of us.
I amazed how many people actually thought PayPal had their back on this, as if a sociopath corporation actually cares squat for you
THE ANSWER TO THIS PROBLEM IS TO GET TO A SUPERVISOR!!! I just insisted on talking to a Supervisor, the Customer Service Rep. balked at letting me through, but I continued to insist. I finally talked to the Supervisor, who within minutes closed the case and issued the refund. (Now to see if PayPal will actually give me my $30 reimbursement for return shipping.)
I am sure that they are using automatic emailers. The number of similar complaints is astounding. Why would Paypal allow a scam company like this to operate?
you realize the United States Postal Service has a section devoted solely to assisting foreign businesses in importing directly to your door right? All they have to do is provide a US return address, i.e. a logistics company with freinds in the US postal service.