cancel
Showing results for 
Search instead for 
Did you mean: 

Fraud: Dongguan Shunfa Logistics Co., Ltd.

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Wow!! Nice job!!!  I tried to get a Super but they put me on eternal hold.  I am hoping they will honor their agreement to pay me back for return shipping...at least the first $30 or the $35.35 I paid.  And will actually refund my purchase.  I no longer trust PayPal to take care of their buyers.  This was a ridiculous process. 

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I am in the middle of a resolution dispute with them.  They didn't send the item when promised and I'm still waiting for the resolution to be completed.  We're going on 2 months now.  I got a package today and instead of the projector I ordered it's a cheap tiny tripod.  

 

This group needs to be banned by Paypal.  It's a complete fraud and I want my money back.

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I have been doing this for about 2 months as well.  I just sent the package back to China. It cost me $35.35 in priority shipping. I only did it because PayPal said they would reimburse $30 of that shipping charge.  So it cost me $5.35 to ship back rubiks cubes that are totally worthless.   I know this company is BANKING on the fact that most people will give up because it is not worth it, thereby getting to keep the money.  Not my money.  Paypal seems oblivious to thier fraud.  I have talked to them many times and they won't even say the word FRAUD...which is what it clearly is.  Hopefully this will be resolved soon, but I am not holding my breath. 

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

This company is definitely BANKING on the fact that most people will give up. That is more than obvious. And PP is not oblivious. They know. It appears it is easier to just not reimburse their customers even though they have you believe that their policy didn't change. 

We definitely were mislead and ended up being told that we wouldn't get reimbursed because we missed the deadline for a return. I had email correspondence proofing that there was an agreement to file a report with .gov and that I then would get reimbursed by PP. Everyone we talked to on the phone pretended not to know what what that report is. All we got was "nothing we can do". We did end up getting $20 back, but not the whole amount. Every PP rep we talked to made it a point to say that they don't have problems with this company, which is an obvious lie or we wouldn't have a string of conversations about this company.

I don't know whats going on, but what is interesting is that our package came from Kentucky. Inside that package was another one from China. A lot of time consuming research and we learned that the address in Kentucky is an Amazon warehouse...they repack for these Chinese fraudsters. It appears that this is a well organized scam with big companies making a buck off of all of us.

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I amazed how many people actually thought PayPal had their back on this, as if a sociopath corporation actually cares squat for you

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

THE ANSWER TO THIS PROBLEM IS TO GET TO A SUPERVISOR!!! I just insisted on talking to a Supervisor, the Customer Service Rep.  balked at letting me through, but I continued to insist.  I finally talked to the Supervisor, who within minutes closed the case and issued the refund.  (Now to see if PayPal will actually give me my $30 reimbursement for return shipping.) 

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I believe they are using some type of automated Email bot to reply to all the complaints they receive. The email responses all have the same format and poor english. This company is committing mail fraud and PayPal should recognize it as a criminal enterprise.
Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I am sure that they are using automatic emailers. The number of similar complaints is astounding.  Why would Paypal allow a scam company like this to operate?

Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Which government website? If this was repackaged in Kentucky that is mail fraud in the US.
Highlighted
Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

PP doesn’t care. I still have pics as proof. Nobody cares. Everyone is making money, so why should they care? Here is the info you want. It is from PP with instructions. I never heard back! Customer Service PayPal Customer Support04:32 PM Dear, Ken Caputa Thank you for contacting PayPal Customer Support. These are the steps to process the refund without a return for this particular case Go to www.IC3.gov, fill out the complaint form (NOT ALL INFORMATION NEEDS TO BE FILLED OUT), save and download form as a PDF file, Take screen shots or photos of the first 2 or 3 pages that you filled out.