We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I have saved this thread as a PDF to send to my CC company if needed.
The number of times PayPal has received complaints about this company and not upheld their consumer protection, or suspended the seller's account, should be more than enough proof to get your money back from the CC company.
I am able to further escalate my case as of tomorrow. I'll report back on any outcome I receive.
I purchased from this company and another sellers, in China .... off of facebook. Turned out to be Scams, one sent only part of the order, the other sent a totally different item (cheaper item) from what was ordered. I filed paypal claims and they insist you to return what you received to China with Tracking and Signature confirmation which costs WAY more that what your refund will be. So much for Purchase protection. Lesson Learned Twice !
Same scenario. Bought 4 "self solving Rubik's cubes" came as cheap, unsolvable cubes with 5 matching sides and one side unsolvable. I paid extra for 3-6 day shipping. Item took 6 weeks to finally arrive. I filed 10 days after purchase. Nearly 2 months later, Paypal is still trying to decide if this company is fraudulent. I called PayPal today and asked them what they would do when the company Dongguan Shunfa Logistics Co., Ltd. tells me to ship it back to them. They told me they would reimburse me $30 toward my return shipping. I can ship them back for that and will, but it is not just a simple process. You have show proof of shipping to PayPal and jump through the hoops of Dongguan Shunfa Logistics Co., Ltd. to be sure you qualify for the refund. Then once Dongguan Shunfa Logistics Co., Ltd. has received them item back, you will be refunded. That is provided the item doesn't get stuck in China customs indefinitely.
I wouldn't return. The way this company operates they are likely to say they never received the product back. I wouldn't put it past them to say you didn't return what they send you.
I am tempted to create a bogus shipping label from a totally fake sounding company, and then create a bogus receipt of delivery to see how they respond. Based on their emailed instructions even if you do return the item they will claim they shipped you the item and will not refund you anything. I am most disturbed that Paypal allows fake companies like this to use their system of payment. It only makes Paypal look bad.
Even after receiving my refund the scam company continues to "assist"(**bleep**) me. Here is the latest email from them. Please return this product to get a refund. Here is the return information: Consignee: Peter Street address: <removed> Please pack properly to avoid damage during transportation. Otherwise, we will deduct part of the payment. Write down your order number and ticket number #XXX 2. When returning, please provide us with a tracking number. In addition, if shipping information appears to have been delivered, we still do not refund you. please tell us. Once we receive your email, we will process it immediately. 3. You can consider my previous proposal within 7 days. We apologize for any inconvenience this may cause, and hope you understand. Last blessing customer service center
I am glad to hear that. Feb 1 is the deadline for them to respond to my claim and it is currently 1 AM Feb 1 in China. I called Paypal again yesterday and told them how many people had been ripped off by these people and how disgusted that they continue to give the benefit of the doubt to the seller. I asked the Paypal rep. to forward my complaint and to flag this company due to the many people complaining. Maybe they are waking up to these fraudsters and will shut their account down. Thank you for your update. (And you can block their messages so they don't continue to irritate.)