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Since first posting that I also was defrauded by this company, I was able to speak with a Supervisor and was issued a refund.
It took a lot of persistence and willingness to provide evidence to my claims.
My suggestion to you all is to persist and ask to speak with a supervisor. Also to mention the thread here on the community board, and to please ban this company from doing any further business.
Hopefully they will realize from the 28 plus people who have been defrauded that this company is not in good standing and will ban them.
Best of Luck to you all.
We did ask for a supervisor, we did that twice and each time they refused the refund, but didn't say why. We did ask why they didn't blacklist this company and were told they have no problems with this company. We told them that they should read the these posts. At that point all we got was "nothing we can do". Eventually we got a partial refund. Partial is not in accordance with their policy.
I just got off the phone with PayPal support and we went through the whole $30 reimbursement option. I WAS considering it, until I found this thread. I am now completely convinced that if I ship the item back they would invent some BS and deny my refund. I would be out my purchase price, shipping price (probably) and even the wrong item I'm 100% sure they deliberately sent since they know that most people will just give up.
I'm calling PayPal back, pointing them to this thread and get my money back without all that garbage about fronting my money to ship back to them.
You are correct, they will not ship what you originally ordered. When the Company sends yo the return to sender information they clearly spell it out.
"if shipping information appears to have been delivered, we still do not refund you."
Do not accept anything less that a full refund from PayPal. Even after I received my refund the Company still tries to get me to accept a discount.
We had the exact same problem, but PP refuses to reimburse. We talked to a PP rep and told him that return shipping would cost us more than $50 and that, being how this company operates we expect they will likely come up with some stupid reason not to accept our return. PP told us we had to complete a form on the .gov website where one can report such a crime. It is the "Internet Crime Complaint Center" form. We were asked to submit the complaint and upload the completed form to PP and we would then get reimbursed. I did all that and the next day I got an email telling me the dispute was closed and I wouldn't get reimbursed because I didn't mail the item back.
When we called them they refused to acknowledge what we were told, even though I have an email from PP with a link to that form and explicit instructions on how to upload the completed form to PP. They said all they could do is reimburse us $20 and that was after a lot of phone calls. And they insisted they don't have any other complaints about this company. We all know that isn't true.
I used to buy using PP all the time because of their customer service and reimbursement policy. Might as well use regular credit card now. Better chance of getting my money back.
Had the exact same problem. Worse, they sell using other names and different websites. I hate buying from China because the quality is usually poor and more often than not, you don't get what is advertised. When I ordered a stainless steel over the sink shelving system I got 3 pink mini plastic trays. I was in shock. Went back to the website, which had vanished by then. This company should be black listed. I don't understand why PP doesn't do that.
It took 3 tries to actually get a supervisor on the phone, kept getting "disconnected". Eventually, I did get a super in the dispute department. I gave my story, directed him to this thread, along with all the other tactics I've had them pull on me and read here. I also emphasized PayPal's responsibility to protect its buyers and the fact that, even though I was unfamiliar with the online retailer, I trusted in PayPal's logo on their payment site.
I did end up getting a full refund. I offered to send the item back, IF they provide a prepaid shipping label. It sounds like they were content to just let it come to an end. I did strongly encourage them to investigate this company further.
So as suggested before, keep at it.
Wow!! Nice job!!! I tried to get a Super but they put me on eternal hold. I am hoping they will honor their agreement to pay me back for return shipping...at least the first $30 or the $35.35 I paid. And will actually refund my purchase. I no longer trust PayPal to take care of their buyers. This was a ridiculous process.