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This company is basically commiting mail fraud! Through a christmas sale that was advertised on instagram by this company I ordered a planetarium with two star discs for $40 dollars. Christmas came and went and I did not received anything. When I followed up on the purchase through paypal they apologized for their mistake and said they would be shipping the product to me. They never shipped a planetarium with two star discs..... instead they shipped two worthless plastic jewel cases with circular discs without a planetarium. I still have not received a planetarium and have not been able to project the stars into any room of my house as they advertised.
After disputing this transaction with PayPal the seller has contacted me through my personal email offering a 20% refund and then a 50% refund. I will accept nothing less than a 100% refund and hope that PayPal honors its buyer protections.
m sure they have 1 or 2 standard email responses at the ready. Total frauds. Following is a cut & paste from 1 of their emailed responses.
Thank you for your reply.
I ’m sorry that the product you received is different from the ad, but we have already sent our product to you. This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only:
1. How about we provide a 50% refund for this order.
2. Otherwise, you will cost more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee.
Warm Prompt: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
If you have any questions, please feel free to contact us.
Customer Service Center
by the way, the return address on the shipping label is involved in the fraud, if it's in the US post it up, you can at least make some trouble domestically, half the time there's an organized crime mob of sorts behind it.
Isn't there some entity we can report this to? I mean this is looking like something that should be stopped before more people are ripped off.
I ordered the ball launcher and received one tennis ball. I kept complaining to them and was told to take a picture of the product (that I never got). I said to send it or I was going to make a huge deal out of it. I received this email which I did not alter or translate:
Sorry, we have sent you an advertising product that does not include a machine, which is in short supply. We can not sell the machine at the current low price. Sorry for the misleading advertisement for your product, and I am willing to provide you with this 10% refund as compensation, do you agree?
We are sorry again for the misunderstanding you caused. Hope you can understand us.
I guess they only think I deserve 10%, their mistake is not taking me seriously. I disputed the charge and am hell bent to expose them and share their latest email.
If this isn't resolved, the credit card company is my next step. And if this is really the case, where is the advantage in using PayPal?