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Fraud: Dongguan Shunfa Logistics Co., Ltd.

Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

m sure they have 1 or 2 standard email responses at the ready.   Total frauds.  Following is a cut & paste from 1 of their emailed responses.  

 

Dear customer,

Thank you for your reply.

I ’m sorry that the product you received is different from the ad, but we have already sent our product to you. This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only:
1. How about we provide a 50% refund for this order.
2. Otherwise, you will cost more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee.

Warm Prompt: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.

If you have any questions, please feel free to contact us.

Best regards,

Customer Service Center

 

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

by the way, the return address on the shipping label is involved in the fraud, if it's in the US post it up, you can at least make some trouble domestically, half the time there's an organized crime mob of sorts behind it.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Mine said CA.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Amazing! Probably another Amazon distribution center. This is a huge scam and it isn’t just profiting some crooks in China.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

Isn't there some entity we can report this to? I mean this is looking like something that should be stopped before more people are ripped off.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I ordered the ball launcher and received one tennis ball. I kept complaining to them and was told to take a picture of the product (that I never got). I said to send it or I was going to make a huge deal out of it. I received this email which I did not alter or translate:

Sorry, we have sent you an advertising product that does not include a machine, which is in short supply. We can not sell the machine at the current low price. Sorry for the misleading advertisement for your product, and I am willing to provide you with this 10% refund as compensation, do you agree?

We are sorry again for the misunderstanding you caused. Hope you can understand us.

I guess they only think I deserve 10%, their mistake is not taking me seriously. I disputed the charge and am hell bent to expose them and share their latest email.

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

I received a similar type email from them when they admitted that their advertising was a bit misleading. I gave PayPal a copy of that email and it made no difference to them at all. Refund denied. Thank goodness for the credit card company who did the right thing.
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

If this isn't resolved, the credit card company is my next step. And if this is really the case, where is the advantage in using PayPal?

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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

That is exactly what I have been posting. PP doesn’t reimburse in these cases, which means they support the scam. PP has become useless
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Contributor

Re: Fraud: Dongguan Shunfa Logistics Co., Ltd.

If that is the case what is the purpose of using PayPal?