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For those who think there is no hope - I was scammed by the Franchise Store also. I bought a Google Nest Thermostat and after six weeks received a cheaply made Iphone plastic cover. When I disputed this with PayPal, the seller offered a refund if I would return the package to China with a tracking number! That would have cost at least $40 with no real assurance of a refund.
I called PayPal customer service, walked the representative through the issue. I explained that the proposed solution was not reasonable and offered to allow the Franchise Store to deduct their declared value ($10.00) and refund the remainder without receiving the return. To my surprise, the final resolution was a total refund!
After a few days of thinking bad thoughts, my faith in PayPal is restored!
Lesson learned (realearned?) - if the deal appears to be too good to be real, it probably is a fraud!