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Fradulent seller

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New Community Member

Fradulent seller

I saw something I really like and proceed with clicking purchase and made payment.  The seller is using Paypal but I didn't use my Paypal account to make payment.  The payment is made to Kvimis. Limited and the transaction number is 18W94829JX499113B.  After making payment, all the email were auto email notifying payment received, item is shipped, etc.  But when I try to click on the my order details, my account, even their homepage, everything is empty!

 

Would like to know whether I can still get my money back since I did not make payment through my Paypal account?

 

Thanks

1 REPLY 1
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Esteemed Advisor

Re: Fradulent seller

@ky3630 


If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.