Formal complaint against PayPal
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Hi Ktnhe19,
Thank you for contacting the PayPal Community Forum.
Our claims process is an arbitration service we offer to help resolve disagreements between buyers and sellers, but as you can imagine, it's extremely difficult for us to reach a decision that satisfies all parties. We deal with all cases objectively and with the intention of making a fair decision based on verifiable information which is available at the time. We understand you are unhappy with the decision made on this case but I can assure you that all the information provided would have been reviewed.
The average response time-frame for a response from the Complaints team is 28 days.
- Siobhan
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