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When I called UPS, today, I received a recorded message that I could not speak to a live person due to the Coronavirus, and they directed me to their "claims" page. It's so frustrating!
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I've provided the necessary proof from UPS that the tracking number provided by the seller was fraudulent. (The shipper wasn't the seller and the deliver address wasn't my address.) I thought for sure it was a 'done deal' and PP would side with me.
Nope. I awoke this AM with a message from PP stating they've sided with the seller because they provided proof of delivery. I'm beginning to think the seller has 'someone on the inside' at PP. I don't know, I just can't get past how complicated they've made this for everyone.
I've once again, started a dispute process with PP (3rd dispute) and trying to get this resolved.
Good luck everyone! I'll keep updating this until I have a resolution. (This has become a part-time hobby to get this seller reported to Google, the Internet Crime Complaint Center, the FTC, the US Postal Service, you name it... anywhere and everyone I can gain traction.)
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Wow. I can't believe PP sided with the seller for the 2nd time, even after you provided evidence from UPS. PP closed my dispute in favor of the seller on May 28th, so I disputed the charge with my credit card that afternoon. Because I couldn't get over the fact that PP was protecting a scammer, I messaged them the next day. I pleaded my case, once again, and demanded that they contact UPS (I spoke to UPS twice prior. Both reps confirmed that my name and address didn't match the tracking number the scammer provided, but they refused to send me the documentation necessary to submit to PP). The PP rep was not going to do anything for me. She kept reiterating that I needed a certified letter from UPS. I was about to give up, but when I mentioned how disturbing it was that such a large corporation was protecting a known scammer, the she changed her tune. She submitted a request to another department to contact UPS and reopened my case. After a few minutes, she said that she was personally going to handle the dispute and reassured me that my case will close in my favor in a matter of days. I was cautiously optimistic after my conversation with her. Sure enough, I received an email this afternoon that the case has closed in my favor. The refund has already posted to my PP account, and I was told the refund should appear on my credit card within the next 5 business days.
Honestly, I reached the point when it wasn't about the money anymore. I was scammed on May 8th, and filed a dispute the next day. I thought my dispute with PP would prevent others from being scammed. Man, was I wrong. The more I read about people's experiences of being scammed by the same website/seller, the more furious I became. After I filed the dispute with my credit card, I felt like I was letting PP off the hook.
Anyway, I wish everyone the best of luck. You would think that the number of complaints flooding into their service department would open some eyes. They need to reevaluate their dispute process. Scammers have figured out that all it takes is a fraudulent tracking number to close disputes against them. And, once that PP receives that number, it's seemingly impossible to overturn PP's decision.
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My conversations with the PP representatives were had using their messaging system. This is frustrating because most of their responses are generic and likely pulled from a list. I believe I spoke with 5 different people over the last 4 weeks. Like another member posted, the success of your case is determined by which PP rep you speak with. The last rep, who helped close the dispute in my favor, responded to me like a human being.
Both of my chats with the UPS reps were done over the phone. But, from what I've read, members are now having a difficult time reaching a live rep.
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Dispute #3 was denied because the seller provided 'proof' in the form of a tracking number.
I'm beginning to think PP isn't even looking at the supporting documentation and violating their own buyer's protection policy.
That being said, I'm attempting to re-open the dispute (for a 4th time), asking PP to actually look at the tracking number and delivery address. It's not the confirmed address on the transaction. How can they (PP) argue with that and side with the seller?
Meanwhile, I'm seeking legal assistance as an alternative resolution. Anyone else doing the same?
(Alternative resolution = at tor ney)
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