Filing a Claim/Dispute

[HB4682]

Hi. I purchased a piece of clothing on Depop, and I checked out using my credit card. Depop pays their sellers this money via PayPal, so although I was not logged into my PayPal account, it shows up on my bank statement as a PayPal charge. Long story short, the seller is unable to access my payment and I need to get my money refunded through PayPal. The only problem is, I didn’t do it through PayPal, so I don’t have a transaction ID or anything. I only have the charge on my bank statement. Can somebody please help me because this is incredibly frustrating.

[kernowlass]

@HB4682 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.