Filed a dispute about not authorizing charge/turns out I did but now I didn’t receive item

[Trish526]

Hi originally PayPal had contacted me about a charge in October I don’t know about anyone else but my mind couldn't remember any transaction !! so I filed a dispute for non authorization for the item, as It turned out I did authorize the payment and the dispute was closed. Now that it has been brought to my attention I’ve been waiting for the item so I research and it turns out that supposedly it was delivered on 11/18!!! I reached out to merchant stating I have not gotten any item from them, they advised I get in touch with neighbors and such which I’ve done unfortunately no one has it , so I reached out again to merchant no response !! I reach out again the following week for the third time again no response , the following week (last week ) for the fourth time still no response!!!how rude!! I tried to file a dispute but PayPal will not let me as I had originally lost the first dispute about non authorization!! The charge is for $18.98 what should I do? I’m out the money no item and can’t file a dispute TIA PLEASE HELP

[kernowlass]

@Trish526 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Trish526]

Thank you so much for your advice...