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Hi there, Would be very grateful for some help. I bought an item on Gumtree using PayPal. Seller never sent item or responded to my messages. Tried to file a dispute on PayPal but logged it as unauthorised activity on my account (couldn’t find an appropriate heading). Case was closed with the message that there had been no unauthorised activity. Tried to open a new dispute as item was not received, but get the message that this file has been closed. Can anyone advise what I need to do? Someone stole money from me and I don’t want to let it rest. Thanks for any help.
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?