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So I purchased an item online through Paypal for $58.40. The seller bought a shipping label but never actually shipped out the item. I filed a claim about 20 days ago and PayPal said that if the seller did not respond By June 10th the claim would be closed in my favor. I cannot get in contact with PayPal at all, and I still do not have my refund.
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Just received my message today that the case in closed and Paypal finally ruled in my favor so my refund has been processed. I now know I have to do more due diligence with these companies before ordering anything.
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The same thing happened to me! I asked to chat with a customer service representative, and Nick appealed my claim and got it approved! My refund is now being processed.
I learned that PayPal is still a good company and to not give up just because the system makes an occasional error. They are still willing and able to protect their customers.
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