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Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

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Contributor

Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

So I purchased an item online through Paypal for $58.40. The seller bought a shipping label but never actually shipped out the item. I filed a claim about 20 days ago and PayPal said that if the seller did not respond By June 10th the claim would be closed in my favor. I cannot get in contact with PayPal at all, and I still do not have my refund. 

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Esteemed Advisor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

@intaxle 

 

Paypal normally reviews / refund within 48 hours of the deadline given by paypal is met.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

11 REPLIES 11
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Esteemed Advisor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

@intaxle 

 

Paypal normally reviews / refund within 48 hours of the deadline given by paypal is met.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

Escalated a claim due to not receiving an item. It has been more than 30 days since the seller was supposed to respond. Case is still open and seller has not responded. I can see that refund is expected within 48 hours but after 30 days what do I do? Item not received my item for more than 2 months now and bogus tracking to another state was provided to me as proof of mailing. 

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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I reached back out to PayPal and asked for my options. I have done business with them for 20 years because I trust them to do the right thing. Sure enough, someone reviewed my case, apologized, debited the seller, and refunded my money. Polite persistence pays off.
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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I had same problem and Paypal refused to believe me and accepted the sellers bogus shipment number ie they bought a label and didn't use it or similar. No item no money back
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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I've had the exact same problem but the seller waited until I filed the dispute to then give Paypal a bogus email address and then created a shipping label with no movement. Paypal only keeps pushing back my resolve date. It's like they are on the fraudulent sellers side. I just want my money back since I never received the 2 items I purchased. Can't get in touch with them at all and can't get a response. 

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New Community Member

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I’m having the same issue.
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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I bought something on 2nd may first i was overcharged by   $38.98 i contacted seller right away to  bring it to their attention no response, They sent me an email on the 3rd may telling me they are shipping i again emailed them and asked them to rectify the mistake and refund my $38.98 again no response, i emailed paypal after trying several times to call them with no answer enclosing the emails that i had sent to the seller . First response was in the sellers Favour, I appealed the decision was told it was denied, i appealed again as still to date i have received no goods for my $62.97 they took from my  paypal, now have received another email telling me appeal denied, I went on to the website provided by paypal on my account to discover many many people in my position, who have all complained to paypal, my question is really if paypal knew of the fraud company why would it allow buyers to lose their money i am too feeling that paypal is coming down on the side of fraudulent sellers, I will not give up i can ill afford losing $62.97 to scammers any ideas please?

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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

I have a similar problem. I purchased on March 21; Seller appeared to be in the US, but then could not ship my item from China because of COVID. PayPal just closed my claim saying I did not respond to their request for info, but I checked regularly and they never asked me for any information. I have used PayPal for years because I thought I was protected. Does anyone know what to do?
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Contributor

Re: Filed PayPal claim for refund, Seller never responded, PayPal hasn't refunded.

It must be a bog standard email that paypal use saying we never responded with info asked for, as i had the same after the email saying  they  came in Favour of the seller. I dont know how we can sort this, have every sympathy as i too have used paypal for years, and believed i would be protected, ive tried ringing them over and over again but as soon as i say i want to complain, its says i cant be put through to speak with anyone, next they will say im out of time, hope you get it sorted dont give up as i wont. Good luck with getting your money back.