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If you have a problem with a purchase, you can open a dispute in our Resolution Centre. When you open a dispute, you communicate directly with your seller to resolve the problem.
You have 180 days from the transaction date to open a dispute and in this case I recommend giving the seller some time to deliver the item. If it does not reach you or it comes and is not as described, you can report this to us.
You can open 2 kinds of disputes:
Here's how to open a dispute:
After the dispute is opened, you have 20 days to communicate with the seller. If you can’t resolve the problem, you can ask us to investigate by escalating your dispute to a claim in your Resolution Center.