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Faulty item vendor won't refund or replace then paypal dispute went in vendors favour

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Contributor

Faulty item vendor won't refund or replace then paypal dispute went in vendors favour

Hello,

 

Bit of a long story, I bought a pet fountain on ebay, and paid via paypal balance.  The plug in transformer fell apart within 10 days and stopped working.  Contacted vendor for a replacement of transformer, via ebay messaging, and was told no as the vendor could confirm what I did to it.  So I asked to return the item for a refund as the goods were faulty and of non merchandable quality and to return the item.  The vendor offered a part refund less than the cost of a replacement part.  

 

So raised a dispute with paypal, the vendor has not replied on dispute yet the dispute went in their favour.

 

What can I do as the the pet fountain is unusable.

 

Thanks for the advice

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3 REPLIES 3
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Esteemed Advisor

Re: Faulty item vendor won't refund or replace then paypal dispute went in vendors favour

@Onerous 

 

A dispute can't go in a sellers favour as paypal don't get involved until you escalate it to a claim.

So did the dispute 'time out' 20 days of opening or do you mean you opened an ebay and not a paypal dispute?


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Contributor

Re: Faulty item vendor won't refund or replace then paypal dispute went in vendors favour

Hello

 

I raised a dispute with paypal, and the dispute went in the vendors favour.

 

 

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Contributor

Re: Faulty item vendor won't refund or replace then paypal dispute went in vendors favour

How is this solved?