Faulty item vendor won't refund or replace then paypal dispute went in vendors favour
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
Bit of a long story, I bought a pet fountain on ebay, and paid via paypal balance. The plug in transformer fell apart within 10 days and stopped working. Contacted vendor for a replacement of transformer, via ebay messaging, and was told no as the vendor could confirm what I did to it. So I asked to return the item for a refund as the goods were faulty and of non merchandable quality and to return the item. The vendor offered a part refund less than the cost of a replacement part.
So raised a dispute with paypal, the vendor has not replied on dispute yet the dispute went in their favour.
What can I do as the the pet fountain is unusable.
Thanks for the advice
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A dispute can't go in a sellers favour as paypal don't get involved until you escalate it to a claim.
So did the dispute 'time out' 20 days of opening or do you mean you opened an ebay and not a paypal dispute?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- new type of fraud? Payment errors, requesting refund. in Payments Archives
- Dispute openning, seller asking me to return the item in Disputes and Limitations Archives
- Scam vendor - Payment dispute closed without resolution in Disputes and Limitations Archives
- dispute refund denied even though i did not get get what i paid for, HELP please in Disputes and Limitations Archives
- Help!!! in Disputes and Limitations Archives