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Faulty goods

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Faulty goods

I am trying to find a transaction I made on 6 Mar 20 ID 7SW88894WF106113A for £209.82 for a Magimix but can't find it. Can you help please? The item is faulty.

 

I would be grateful if someone could tell me how do I go about dealing with this buyer and faulty goods?  I have gone round in circles trying to sort it out with eBay direct.  Can't even find a telephone number for eBay to speak to an actual person.

 

Thanks.