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Faulty ear phones

New Community Member

Faulty ear phones

Hi i need advice on this issue, i received faulty ear phones and i asked seller to give me a full refund because product is faulty. But seller want me to return back to him at my cost then he can give me full refund. But it gonna cost me to send back, Its not my fault if this product is faulty i told him he can organise something to get this product back from me iam happy to return..so is this how it works i don't understand Thanks
1 REPLY 1
Esteemed Advisor

Re: Faulty ear phones

@Parmar1 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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