Faulty Goods

[Grahamb99]

I purchased an item paid for via PayPal which has subsequently delopped a fault. Can I request a refund?

[kernowlass]

@Grahamb99 

You can open a dispute up to 180 days post payment BUT paypal does not offer a warranty service so a lot would depend on how long after you bought it that the fault occured and type of fault etc.

[Grahamb99]

Thanks for that. The item was ok when it arrived but after about 2 weeks developed a fault. Can I still make a claim in these circumstances?

[PayPal_Cristina]

Hi @Grahamb99!

In this scenario, you would need to contact directly the seller. As mentioned before, under our PayPal Buyer Protection Policy, we do not cover the warranty.

I hope this helps.

Cristina

[Grahamb99]

The error occurred when I tried to save data to the unit. I therefore think it was faulty from the outset.

[kernowlass]

@Grahamb99 

Why don't you just open a dispute > provide as much info as possible and see if paypal finds in your favour?

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Grahamb99]

Many thanks for that!! I will persue your advice. I will let you know the outcome!!

[Grahamb99]

I have opened a dispute with the seller. He has offered to refund the amount I paid less postage costs if I return the unit. The problem with this is that I could return the unit and not get my money!! Is there a way of securing my position? Thanks Graham

[kernowlass]

@Grahamb99 

DO NOTclose the dispute.

Send the item back TRACKABLE to prove delivery of the item back to the seller and if no refund ESCALATE the dispute to a claim.

If for any reason the item won't get their before the 20 days post opening the dispute is up then ESCALATE on day 19 so you still have that option.

[Grahamb99]

The seller has made an offer via PayPal to refund me less postage costs if I return the goods.

Should I accept this offer or just send the goods back tracked etc?

If I accept the offer on PayPal I assume this will not close the matter?