False Charge - PayPal says it's resolved.

[donin13]

Hi - I hired a remote access tech company, Upwork, in August to help connect my printer. I hired them twice for 1 hour each at $10/hour. That's it. Suddenly in February, they started saying they were working on my account and charged me. This is completely false. The technician said it was a mistake and would refund me. It's still not refunded. PayPal says it's resolved because I signed some contract. This is not true. It's not a lot of money but I don't like that this can happen. Any suggestions?

[kernowlass]

@donin13 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''