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False Advertisng

cathycat123
Contributor

False Advertisng

I carefully read the ad before placing my order.  There were lots of photos of items and the ad warned that other sellers were not authentic and to purchase from this company.  The ad also stated "made in USA"  Free shipping was offered.  It wasn't until I pressed the pay button that I learned the sales tax charged was WAY higher than it should have been.  I reached out to the company immediately asking about the tax and attempting to cancel the order. The company did not respond of course.  When tracking information started coming there were several messages -- and then one stating the items were at customs in Italy.  Tracking numbers provided lead to no  where.  I contacted them again and was given a link stating shipping was thru USPS.  I tried that and that is false.  I asked the seller several times WHERE item is being shipped from because they said made in USA.  After several inquires I received an answer today.  The items are coming from CHINA.  Does PayPal offer any protection against being scammed?

2 REPLIES 2
1302Nana
New Community Member

Re: False Advertisng

This very same thing happened to me not once but twice. I filed a claim with PayPal, both of the claims were denied & closed due to them having a proof of delivery. I’ve lost a lot of money & trust in PayPal.
kernowlass
Esteemed Advisor

Re: False Advertisng

@cathycat123 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.