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I fell victim to one of the Chinese scams where they advertise one thing, wait a significant amount of time (so you cannot dispute the charge with your bank) and then intentionally ship a cheap incorrect product. They offer a 40% refund (which they never sent) or tell you to ship the cheap product back which will cost more than what you bought. I have tried Paypal support and explained the scam but they dont seem able to understand or care. I am beyond frustrated and am getting nowhere with Paypal. Any ideas?
EXACT same scenario here...
In my case, the item was shipped from within australia. But the return address they give in the dispute is in chinese and in china.. which is ridiculous. Paypal closed the ticket without even reading what i had typed or looking at the photos/screenshots provided!
Good luck. Seriously, Paypal sucks. Their customer service is overseas and the agents don't understand anything other than working from a checklist. I am trying my bank again to see what happens.
I think you hit the nail on the head, so to speak, this is not about the money. It's about the indignity of being taken for a chump and a large reputable (maybe not so much anymore) comapny like PayPal is knowingly letting the scams proceed.
Here in the US we can file complaints to the FBI at the web site www.ic3.gov hopefully you have simialr site in the UK to file. It's no rocket scinece how these scammers operate but PayPal doesn't seem to catch on, or don't care. In my mine PayPal's reputation will be dragged thru the mud.
I also see a potetntial class action lawsuit. It's a matter of time, people are fed up.
So the saga drags on and on and on. With no phone number to call I wonder how many PayPal users are getting **bleep** by them. I have taken the first step and contacted a lawyer regarding the filing of a class action lawsuit against Paypal. As one user indicated, it is not about the money at this point, it is about the cavalier and completely dismissive way that Paypal is treating it's customers.
If you are interested in taking part in this Class Action, I will be providing a link to a shared Google Doc. Add your name and it shall be sent over to the attorney for the initial filing. I am sure that when these **bleep** get hit with a multi million dollar lawsuit over something that they could have prevented it may just change the way Paypal has chosen to do business.
I will be looking for that link and I'm sure many others are too. Please make sure to publicize it well.
Me too - Golf Electric push car on Facebook.
At a minimum - PayPal should do a better job alerting customers during checkout - such as "THIS SELLER HAS AN UNVERIFIED ACCOUNT (which is not typical for a legitimate e-commerce website)"
I just got an offer for half of the money back from the seller - now have to refuse that and keep plodding on...