Fake seller

[ila2]

Hi

I think I bought shoes from a fake seller because the contact link is not working and also because i see another website exactly the same but with another name. I checked and this is the same compagny name. What can I do? I opened a claim but paypal closed it. I wanted them to check the seller. Maybe they can ask him.

Please help

[sharpiemarker · Accepted solution]

@ila2 

You probably filed the wrong claim. Reporting transaction as unauthorized payment is for when someone else without your knowledge or permission used your account to make a payment. this is not what happened with you. You authorized this payment nevertheless, even though you sent it to a questionable/fake seller so PayPal denied your claim.

Or, you reported a problem within 7 days of payment and the system is not allowing you to do it until 7 days have passed.

Contact customer service to change the reason for the claim to Item Not Received or wait 7 day before reporting a problem as "item not received" again.

To contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook: https://www.facebook.com/PayPalIsrael/

Twitter: @PayPal_Israel

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 

Always do research on the shop/merchant before paying. If you find no info, buy from somewhere else.

[ila2]

Thank you! I will do it!!!

[Ghadoosh]

Thank you I will call the customer service