Fake product sold - Now PayPal refuses to refund my funds

[chiyosmom]

I ordered a Jeffree Starr eye-makeup palette without doing my due diligence.  I spent $47 through PayPal for this makeup.  Weeks went by and I did not receive the item ordered.  I did receive items ordered from other companies including a Morphe palette I did not recall ordering.  

It now appears that this fake company called Xin North Technology Co, Ltd sent me a fake Morphe palette instead of the Jeffree Starr palette.

There is no phone number listed for this company in the PayPal listing.  I cannot find anything on the internet about them.  I am happy to return the garage they sent.  I want my money back.

BEWARE these people selling items through FaceBook.  I will never again buy anything through a FaceBook link!

[kernowlass]

@chiyosmom 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return the item to get a refund
https://www.paypal.com/us/smarthelp/article/FAQ3544