Fake or Fraud account received payment

TekkiDroid
New Community Member

Hello,

 

We have a monthly pla subscription site with recurring payments. So some users reported that they made the payments but the payments were not made in our paypal account but in someones else account which is not ours and it is from c China and has different email than we do. 

 

So how can we see what happens at the moment between the moment that user clicks register in our site and the moment of payment in paypal?

 

thank you

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@TekkiDroid 

 

Please contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
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