We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
Hi @Sagar1231, I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. To answer your question, please respond via resolution center and provide any compelling evidences that, you think, will disprove your buyer's claim. Once received, we will review it and will reach out back to you via email for any updates as soon we are back in normal operation. You may also find the below link helpful: https://www.paypal.com/ph/smarthelp/article/can-i-provide-additional-information-or-evidence-to-help... Thank you for your patience and have an excellent day! Kudos & Solved are greatly appreciated. 🙂