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I have had the same problem.
Nintendo switch ordered £249.99 etc ... sophia the automated responder replied .
Tried getting in touch with Paypal ... got one email saying they needed more info .... sent more info and now have not heard anything for 3 weeks.
Have sent 4 emails now and i get the same response from Paypal ' saying thank you for your response and patience!!
Is anyone getting through to Paypal ?
I cannot lodge a dispute because i cannot find the transaction from Paypal but it shows on my credit card .
Any ideas on who to get them to pay attention or are we all in same boat here!!