@Housekeeper63
Thank you for the information. I think you may be able to have resolution within 30 minutes of seeing this post. Here's a feasible and acceptable solution:
1. If you have an email from USPS stating suspected fraud and the package was clearly NOT delivered to you, get a camera, preferrably on your cell phone and take the best quality/readable picture of the email as possible. Access your email from your cellphone and send an email to your own email address with the picture as an attachment.
2. Sign into your pp (they no longer will be addressed with "capital" letters by me!!!) account. On the top menu, click on "help", the option at the top of the webpage, between the word "Deals" and the "bell icon".
3. A partial "help" window will display on the right side of your screen.
4. About 2/3 down the page, you should see, in larger black letters, "Disputes & Limitations". Click on that...
5. Next, click the "Disputes & Claims" drop down menu
6. At the very bottom of that, you should be able to see, in small blue letters, "Resolution Center" with an arrow aiming through the top right corner of a rectangle. Click on that...
7. A new window will open displaying "Resolution Center"
8. Nearest the bottom of the page, you should see four options like this:
9. Click on "CONTACT US"
10. Scroll down until you see: Other ways to contact us
11. Click on the words: "Message Us"
12. A small window, titled: "PayPal Assistant" will pop up on the right - THIS IS WHERE THINGS START GETTING IMPORTANT - PLEASE, DO NOT, I SAY AGAIN, DO NOT EITHER CLOSE THIS WINDOW VIA THE "X" AT THE TOP RIGHT CORNER, OR, CLICK THE "END SESSION" WHICH MAY, OR WILL BE LOCATED AT THE BOTTOM OF THIS WINDOW. THIS BECOMES YOUR PROOF OF ALL COMMUNICATIONS. ONLY CLOSE THIS AFTER ALL OF THESE CIRCUMSTANCES HAVE OCCURRED:
1. DURING CHAT INITIATION, THE CSR STATES YOU HAVE PROVIDED NECESSARY PROOF AND DISPUTE CLOSED IN YOUR FAVOR AND,
2. WHEN YOU NAVIGATE TO YOUR DISPUTES ACTIVITY PAGE, IT SHOWS, IN GREEN LETTERS, A REFUND IN THE FULL AMOUNT OF THE DISPUTE AND,
3. WHEN YOU CHECK YOUR EMAIL, YOU RECEIVED AN EMAIL FROM pp STATING THE CASE HAS BEEN RESOLVED IN YOUR FAVOR AND,
4. YOU RETURN TO YOUR pp ACCOUNT WITH THE OPEN CHAT WINDOW AND COPY (LEFT CLICK AND HOLD ON YOUR MOUSE) STARTING AT EITHER THE TOP LEFT OF THE BEGINNING OF THE CONVERSATION (YOU MAY HAVE TO SCROLL TO THE TOP), OR, STARTING AT THE BOTTOM RIGHT OF THE CHAT (YOU MAY HAVE TO SCROLL TO THE BOTTOM). CONSTANTLY HOLDING DOWN THE LEFT MOUSE BUTTON, SCROLL IN THE OPPOSITE DIRECTION OF YOUR STARTING LOCATION UNTIL ALL OF THE TEXT IS HIGHLIGHTED. THEN, RIGHT CLICK YOUR MOUSE ANYWHERE ON THE HIGHLIGHTED TEXT AND SELECT "COPY", OR, PRESS THE Ctrl KEY ON YOUR KEYBOARD (SHOULD BE LOCATED NEAR THE LOWER LEFT OR LOWER RIGHT OF THE KEYBOARD) - WHILE HOLDING DOWN THE Ctrl KEY, PRESS THE LETTER "C" KEY. RELEASE BOTH KEYS. NEXT, OPEN A NEW TEXT DOCUMENT AND/OR START A NEW EMAIL WITH YOUR EMAIL ADDRESS IN THE ADDRESS FIELD. IN THE BODY OF THE DOCUMENT, AND/OR, THE BODY OF THE EMAIL, RIGHT CLICK YOUR MOUSE AND CHOOSE "PASTE", OR, AGAIN, PRESS THE Ctrl BUTTON AND, WHILE HOLDING IT DOWN, PRESS THE "V" KEY. YOU SHOULD SEE THE ENTIRE CHAT SESSION PASTED INTO YOUR DOCUMENT/EMAIL OR BOTH. ONCE YOU HAVE ACCOMPLISHED THAT, SEND THE EMAIL AND VERIFY YOU RECEIVED IT, AND/OR, SAVE THE DOCUMENT TO YOUR COMPUTER. VERIFY ALL OF THE INFORMATION IS STORED AND ACCESSIBLE. IF THERE ARE ANY PROBLEMS ALONG THE WAY, BEGIN THE PROCEDURE FROM WHERE THE ISSUE BEGAN. IF YOU HAVE QUESTIONS OR NEED FURTHER CLARIFICATION/INSTRUCTIONS, PLEASE REACH OUT TO ME!!!
13. Before you can proceed with the bolded steps above, you will need to navigate through the automated idiot on the chat window, continuously, if necessary, requesting assistance from a human/representative.
14. Once you have a representative, locate the picture of the USPS email.
15. When you know the path/location of the picture, and have established a connection with someone, to the immediate left of the window you type text, a round paperclip icon should appear.
16. Click the paperclip to upload files.
17. A new "File Upload" window should open.
18. Navigate to the location of your picture
19. Either double-click on the picture, or, single-click on it then select "open" near the bottom of that window
20. You should then see an abbreviated name of the picture file populate (may take some time) into the chat window.
21. If pp determines it is sufficient proof, they will close the dispute in your favor wright then and there, while you wait
22. Upon approval, follow the steps above in the bolded paragraph
23. Should pp determine it is not sufficient proof, wait until you receive all of the information you need and get all of your questions answered.
24. Follow the steps above in the bolded paragraph - IMPORTANT - STILL, DO NOT CLOSE THE CHAT SESSION, THIS IS WHERE YOU CAN/WILL SEND ADDITIONAL FOLLOW UP QUESTIONS, REQUEST ASSISTANCE, LOAD ANY ADDITIONAL PROOF, ETC.
25. Continue with your pursuit for justice by obtaining the pp requested proof (please let me know if you have issues you would like addressed)
26. Follow the above steps again until you get your name cleared and dispute closed in your favor
I think I have accurately provided the necessary steps in detail. Please let me know if you do not have the capabilities provided above accessible to you and I will attempt to develop a more specific procedure that will work. I'm crossing my fingers for you and wishing you the best of luck. Along the way, do not hesitate to take a screenshot of anything visible on your screen which you deem may benefit you in the future. Follow the steps above in bold to save/email the screenshot, or, for that matter, any other documentation/proof.
Don't give up the fight. I'm dedicated to help you resolve this.
Wishing you the best of luck possible. Hang in there, don't back down, be persistent and dedicated, be the squeaky wheel, poke the bear, continue, continue, continue!!!
Live Life, Make Memories, Pursue Justice and Rock On!!!
