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FRAUD: Fake paypal account was created under my name, and took money out my bank account

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FRAUD: Fake paypal account was created under my name, and took money out my bank account

Not sure how it happened, but someone made 3 unauthorised transactions out of my savings account and transferred it via Paypal to some unknown address. I noticed two transactions were made 1 month prior, by sending $0.16 & $0.11 into my account. 

Has anyone experienced this before? 

I'm having trouble getting a response from Paypal. 

Called my bank to lodge a dispute, unfortunately, they said it's out of their hand that I need to raise this issue with Paypal.

If anyone can help shed a light on this matter, i'd really appreciate it.

 

Thanks,

Denise