cancel
Showing results for 
Search instead for 
Did you mean: 

FATCA Information stuck!

MichaelxMontoya
Contributor

FATCA Information stuck!

PayPal sent me an Email stating that I needed to provide information to Remove the FATCA restriction on my account. When I logged in and tried to send the information I was able to provide the following: - Upload a Photo ID “Submitted” - Provide info on specific transactions activity “Submitted” x1 - Provide info on specific transactions activity “Submitted” x2 - Provide info on specific transactions activity “Submitted” x3 - Provide info on specific transactions activity “Submitted” x4 - Confirm your name “Resolve” (<- Problem) I keep getting error > ERR_TOO_MANY_REDIRECTS and does not allow me to submit my name! (this is because of my name not matching my real name?) The issue is that I can’t send my name to Resolve all my FATCA Questions. I contacted PayPal about the issue and they stated “I needed to provide a name change to match with my PayPal account.” Once I submitted all the information for a name change PayPal emailed me back saying “You must upgrade your account to a business account to change your name.” This is because my PayPal account name doesn’t match with my real name! I’m running out of time for the 45 day period to submit all my information before my account gets locked! All I want to do is close my account after I provide all the information but I’m stuck! My account isn’t in a Negative balance or anything. I just can’t provide information to PayPal because of my real name not matching with my PayPal name and also because of the error I get!? I don’t think I can close my account once I upgrade it to a business account and change my name correct? Someone please help this is all so confusing and frustrating because of a simple PayPal name.