Expensive Refund

[JennyConn]

Sounds like I am not the only one but purchased a hair dryer from 'Acemolo' and recieved a faulty item. Seller offered a partial refund if I kept the item which I wasn't going to do because it is broken and no use to me to get a full refund I had to return at my own expense to China which I thought was unfair Got robotic responses from resolution centre like you have won your case and are entitled to a refund BUT only after returning the item I refused and the case was closed How are PayPal letting the sellers get away with this!!!

[kernowlass]

@JennyConn

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....if available in your country.
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[JennyConn]

Thanks for the response I bought through PayPal not on credit card I will have to live and learn I suppose It is frustrating that the buyer is the one doing all of the running around and being out of pocket when the seller is able to carry on selling defective items without any come back

[kernowlass]

@JennyConn

Very true