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A seller in India advertised semiprecious gemstones in lots of 50 and 100 carats on Etsy. I purchased one unit each of 5 different gemstones. They didn't come for over a month, two weeks past the delivery date and the seller wouldn't give me a valid tracking number, but gave me 4 different invalid tracking numbers. I opened a case through Etsy and through PayPal. They finally came, but they were substantially different than the listings described. I received less than 5 carats of each gemstone and they were of a much inferior quality than shown in the listing photos. Etsy agreed that what I received as substantially different and ordered the seller to refund. But PayPal ruled on the "not received" case and won't let me open a "substantially different" case against this seller on this transaction. Is there anyway to open a new case?
You'll need to message PayPal to have the Item Not Received case reopened and changed to Significantly Not As Described.
Click "Message Us" in the "Other ways to contact us" section. Be sure to provide the PP case ID number in the message.
I did that. It said the matter was already resolved and terminated the convo.