A seller in India advertised semiprecious gemstones in lots of 50 and 100 carats on Etsy. I purchased one unit each of 5 different gemstones. They didn't come for over a month, two weeks past the delivery date and the seller wouldn't give me a valid tracking number, but gave me 4 different invalid tracking numbers. I opened a case through Etsy and through PayPal. They finally came, but they were substantially different than the listings described. I received less than 5 carats of each gemstone and they were of a much inferior quality than shown in the listing photos. Etsy agreed that what I received as substantially different and ordered the seller to refund. But PayPal ruled on the "not received" case and won't let me open a "substantially different" case against this seller on this transaction. Is there anyway to open a new case?
