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Escalating a claim

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Corrie2
Contributor
Posted on
Im trying to escalate a dispute to a claim. Its says click on the view button, then click on escalate. I cant see a view button. Im looking on my phone. Do i have to look on my laptop to do it? Might seem like a daft question but i know some stuff doesnt show up on websites when you look through your phone, only the laptop.
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Escalating a claim

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kernowlass
Esteemed Advisor

@Corrie2

 

How many days is it since you PAID for the item??


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Escalating a claim

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Corrie2
Contributor
Hi. I bought it on 28th september. It says i need to escalate it before the 16th dec or it will be closed.

Escalating a claim

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kernowlass
Esteemed Advisor

@Corrie2

 

Are you sure you don't mean November? Only if it was September surely it would have timed out by now unless it was an international transaction?


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Escalating a claim

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Corrie2
Contributor
Yes it was september but dont you have 180 days to dispute it? The guy i bought the item off kept telling me to wait as he was getting more but i got fed up of waiting in the end and asked for my money back. Since then ive had no reply.

Escalating a claim

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kernowlass
Esteemed Advisor

@Corrie2

 

Yes you have 180 days to OPEN  a dispute but once the dispute is open then 'normally' you have up to 20 days to escalate it to a claim.

Just wondered why yours is still open so long with such a long escalation date.

 

But then you haven't said what country you are in or if the transaction was an international one as that may make it a bit longer?


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Kudos / Solution appreciated.

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