Escalating Disputes
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Hi. I bought some face masks from an Etsy seller. The amount was $17. He then closed his Etsy shop. The telephone number he listed rings once and goes to a fast busy signal. We called many many times. So I opened a dispute with Paypal. On Thursday I can escalate the dispute to Paypal. I went to the dispute in the Resolution Center just to see where the "escalate" option was. At the top of the page it says "In an effort to provide some relief to merchants impacted by COVID-19, PayPal is waiving chargeback fees for merchants if their customer files a dispute with their credit card issuer from March 26, 2020 through at least April 30, 2020."
Does that mean we can't escalate disputes? I understand we're living in a difficult time. But this policy seems to encourage fraud. Any houghts on whether buyers are now unable to escalate until after April and maybe longer? Thanks.
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Thank you very much j_kylerinico. I'm trying to work it out with the seller. But just in case it's good to know what my options are.
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