Escalate to a claim

[Connie147]

I had a company in China not send what I purchased. PayPal emailed them, no reply. PP advise log into resolution centre and escalate to a claim before Feb 19th. I've gone into the resolution centre but cannot see where I can escalate to a claim.

[kernowlass]

@Connie147 

Usually you click on 'view' and there is an option on that page.