Escalate or close

[mmouse83]

Any advice would be greatly appreciated.

I bought a product on Onbuy and it was awful.
The company have offered me a refund (on the onbuy messenger), but it hasn't gone in to my account yet. My Paypal dispute closes in 2 days. Do I escalate it just to keep it open or is it ok for me to close it?

Thanks in advance 

[kernowlass · Accepted solution]

@mmouse83 

ESCALATE IT, if they refunded it would auto close, if you don't then it will time out.