Escalate Case NO Option

[Pomodoro]

Hello,

Despite following the on screen instructions on how to escalate a case in the resolution centre, no option becomes available. I have clicked on "view" etc.

I have been successful previously in escalating cases, so this is very very frustrating. I would really appreciate  it if someone could please help.

Best regards,

Stephen.

[kernowlass]

@Pomodoro 

Is it over 7 days since you PAID?

Is it a dispute for unauthorised or billing issue or not?

[Adiljee344]

$10 usd