New to the community? Welcome! Please read our Community Rules and Guidelines
I have an open dispute where it is asking me for more information. The clock is ticking and I have a limited time to respond. However each time I add the data and information I get an error message saying something went wrong and do I want to try again. this has been going on for 6 days now. 5 days ago I contacted paypal via the chat app - and I have not had a reply, and my time is running out for the response to the case. Also I contacted paypal via twitter yesterday, where they advised they would raise it to the correct department and I again have heard nothing. So I am very worried as the amount in dispute is large due to the seller sending an item which was completely different to what was advertised. Why is the error showing and I cannot reply to the case dispute? how do I fix this? my account is not limited.
@Kang1762000 Its an absolute joke. how are we supposed to respond in the timescales they provide?! I have had no response in 5 days. How long have you been waiting?
@Kang1762000 I know - I am very concerned too. also no phone number. Also the seller told me in a whatsapp message that they spoke to paypal.......which I am not sure if this is true, but if they did I would like to know the number! I cannot understand why there are no responses. Covid cannot be an excuse as it is online so everyone can work and respond remotely. Please let me know when you get a response. I will also update you.