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Erroneous Credit Card Charge from PAYPAL *ALIPAYSINGA AL

New Community Member

Erroneous Credit Card Charge from PAYPAL *ALIPAYSINGA AL

I sent a message to PAYPAL this morning about an erroneous charge in the pending area of my credit card account. My PAYPAL transaction history shows no activity in the relavent toime period so I cannot open a dispute in PAYPAL. No response from PAYPAL after (8) hours. Should I cancel the PAYPAL account as I feel it may be compromised?

2 REPLIES 2
Esteemed Advisor

Re: Erroneous Credit Card Charge from PAYPAL *ALIPAYSINGA AL

@Digby34 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

I would be more inclined to cancel a card if the transaction was on the card, rather than paypal where the charge does not exist.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
New Community Member

Re: Erroneous Credit Card Charge from PAYPAL *ALIPAYSINGA AL

i had same issue today. I could not raise any complaint with paypal since the fraud transaction doesn't show in my paypal activity. Hence, i closed my paypal account and reasied dispute on the transaction with my credit card issuer. Now, My credit card company issued the refund and provided me with the replacement card. I think Paypal should act on this to protect their brand name being misused.