Email link to seller's reply doesn't work

[Mazz122]

 And the automated telephone system is a joke. If I don't fit his restrictive categories he doesn't allow anything else!  How do I speak to a real person?

[kernowlass · Accepted solution]

@Mazz122

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

Don't select any options either stay quiet OR say Agent a few times.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Mazz122]

What worked was the repetition of the word Agent, and I was finally put thro to a Real Person. However, the RP was not the easiest to communicate with, and kept talking over me.  There seemed to be some reason why he could not simply read me the seller's message, and it took three repetitions of the circumstances before he did so. Then I decided the complaint had to be escalated into a claim but he didn't seem too keen on that either. I had the feeling he was there for the seller, not me.