Ebay seller opened a case that says I am the Seller and They are the buyer
I purchased 12 items on eBay. but I've received 2 of them. I contacted the seller and they said you'll get it in the next couple of days. I didn't receive them and requested a refund. they tried to send less amount and I declined the refund. They send me the refund from their Paypal account and they also wrote a note "Refund issued for not getting 10 of the crisps". Everything fine until here. After a couple of hours later I saw that they opened a case on the transaction ID that they send me the refund. And the case shows that I am the seller and they are the buyer. and they didn't approve the amount they sent.
However there is a case I have to respond to in 9 days but when I try to respond to the case there are only 3 options available.
1 I've already shipped the product or provided the service
2 I've already issued a refund
3 I'll issue a refund to the buyer and close this case
But non of them related to me. I'm not selling anything and it's obvious there is a scam going on here. I don't know what to do. Someone is trying to steal my money. Could you please show me a way?