Ebay Refund

Rod111
New Community Member

Trying to get a refund from a ebay seller, they are claiming to have ceased trading after i returned the item. In the Resolution centre  I clicked billing issue but there isnt a option to click for refunds

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rod111 

 

You have up to 30 days to open an Ebay dispute and need to click on the drop down box next to the transaction and file item received but not as described.

If you have left it too long or can't open an Ebay dispute then you can open a paypal one for item received but not as described as long as you have trackable proof of delivery of the item back to the seller.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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