I have had an issue with an eBay buyer who had not read the description of the item correctly. I offered a partial refund which was declined and when I contacted eBay they resolved it in my favour citing Buyers Remorse. However, the buyer somehow escalated this to a PayPal dispute - not sure how he managed this after eBay had supposedly resolved the issue. Anyway, in trying to contact PayPal about this by their messaging service only get an automated reply which is useless and unprofessional. How do I now resolve this issue in my favour?
a refund of the buying price less postage was offered as the buyer obviously made a mistake by not reading the description fully. Moreover, the buyer appears to be a dealer and has realised he cannot make a profit from the item. He has also been rude and offensive. The main issue I have yet again is that I am going to lose money in terms of postage from the incompetence and vitriolic nature of a buyer.
