EMAcotton purchase a scam!?

[Rickie331]

Hello, Via a Facebook ad I recently purchased two animal quilts through EMAcotton and it seems it is a scam. I paid via PayPal and a bank account! What recourse do I have please? Can I get my money back or what? HELP! I paid about $89 for two animal quilts. Do I have recourse if I did not use a credit card?

[kernowlass]

@Rickie331

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[lizwittman]

It most definitely is a scam, and I can't believe there is nothing that can done about it - with all the people that have complained. 

• And yes - since they change the name and location of their website every couple of weeks, it's makes it very hard to prove (as the customer) what you thought you were purchasing..
• As when I found the website off of Facebook, it said they were in Australia, and showed an idyllic family ranch, where they carded their own cotton, "come visit, pet our sheep and stay for a picnic", etc...

In my case, it's even worse than yours, as I purchased (3) quilts for Christmas (spending $177)

• And after receiving (3) separate packages from their freight forwarder in NJ, I received the attached very thin "blankets" which were NOT pieced quilts as their website showed, but rather a photo printed on a piece of fabric.
• So, I started a dispute and the "store" replied back that if I could send the blankets back (to an address in Vietnam) that I could have my $177 back.  (NOT back to NJ, which is where the original packaging came from.)  I would TOTALLY be willing to send that 8 lbs back to NJ!
• The only thing is, when you are sending an 8 lb package (which has 3 blankets - 2 Queen and 1 King!) to Vietnam, per UPS - it would cost me $342 to get them all the way over there, in order to get my $177 back....
• So, obviously I did not do that - as per my experience last year, sending another scam item back for a refund (to a different store) - I would have spent $342 to get it to the other side of the world, only to find the address is an empty lot, and have UPS send it back to me, thereby costing another $342.  
• Therefore - essentially, to return it = I'd be in the hole $861 ($342 + $342 + $177) since the "store" would say they never received it back from me - in order to send my $177 back.
• So, when I tried to tell PP this, all they said was I didn't send the product back, so therefore I was not entitled to my $177 refund, and closed my dispute ticket!On the quilt I thought I was getting, all of these differnt colors were brightly colored, and separate pieces of fabric, sewn together.

As you can see, the number of the photo was printed right on the front of the blanket. And the small JPG gets very blurry when printed on a King Size Blanket.

• The colors in the actual printed blanket are much less vibrant that the photo they had on their website.

[Redondomom65]

I ordered a twin quilt on November 24, 2018 after seeing the quilts on FB. The quilt was supposed to arrive prior to Christmas. After New Years I tried contacting these people via e-mail and never received a response. About 3 weeks ago I received an e-mail that said the quilt was in route . Never received it. Two of my coworkers also ordered quilts. One was told by DHL that the routing number was not valid. My other coworker finally received her quilt 3 months after ordering. She ordered a twin size. What arrived was a joke. The quilt is a very flimsy piece of fabric and it’s more appropriate as a baby blanket. It’s not a twin size. We all paid over $50 for a product that looks nothing like the picture in the ad. I have already contacted PayPal and requested a refund. Companies are not supposed to charge until they ship. I haven’t seen the ad on FB again. I would like to alert as many people as possible. I’m sure these people will just change their name an start their scam again under a new name.