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EBAY Global Shipping Program How To get refund on items never even shipped from the seller

Contributor

EBAY Global Shipping Program How To get refund on items never even shipped from the seller

Hi All,

 

I used Ebay Shipping program to buy an item from overseas.

Due to Covid I waited months and wasnt sure how much longer I needed to wait so I decided to cancel the item and get a full refund instead.

 

As the seller told me I could not get a refund for the shipping as it was paid to an external shipping company called Pitney Bowes account and not eBay.

 

I raised a dispute case finally AFTER I was told by Ebay when the estimated shipping time has past as I couldnt raise a dispute any other way.

 

After raising the dispute Ebay said its not covered by Ebay Buyer protection and refund is cannot be recovered.

 

1) I didnt even use the shipping service

2) No item was shipped

3) Pre-Paid for shipping service I didnt get use.

 

Ebay took my shipping money under their Global Shipping Program, can anyone suggest how I can get this Money back please?

 

Thank you 

2 REPLIES 2
Esteemed Advisor

Re: EBAY Global Shipping Program How To get refund on items never even shipped from the seller

@wshinji 

 

Sorry what does this have to do with Paypal?

Ebay is a totally different company?


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Contributor

Re: EBAY Global Shipping Program How To get refund on items never even shipped from the seller

I havent got the refund back from Ebay which was paid to them via Paypal. So although they are separate companies, the payment was taken from me via paypal.

 

So can paypal be able to fight on my behalf for the funds/reimburse/have some sort of buyer protection or something on these lines is what I am hoping for.